Frequently Asked Questions (FAQ) - The Shirt Shop TX
Welcome to The Shirt Shop TX FAQ page! We've gathered some of the most common questions we receive to help you understand our process and get your custom apparel order started. If you don't find the answer you're looking for, please don't hesitate to contact us directly – we're happy to help!
General Questions
Q: What is The Shirt Shop TX?
A: The Shirt Shop TX is a custom screen printing company based in Houston,TX., specializing in high-quality, personalized apparel for businesses, events, teams, schools, and individuals.
Q: What is screen printing?
A: Screen printing is a printing technique where a mesh screen is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil. A squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the substrate momentarily along a line. This causes the ink to wet the substrate and be pulled out of the mesh apertures as the screen springs back after the blade has passed. It's a durable and vibrant method for printing on various fabrics.
Q: What kind of items can you screen print on?
A: We primarily screen print on apparel such as t-shirts, hoodies, sweatshirts, tank tops, polo shirts, and more. We offer a wide range of garment options from various brands.
Ordering & Design Questions
Q: What is your minimum order quantity for screen printing?
A: Our minimum order for screen printing is 12 pieces per design.
Q: How do I get a quote for my order?
A: The easiest way to get a quote is to use the Contact us page on our website. Please provide as much detail as possible, including your design idea, estimated quantity, desired garment type, and number of ink colors. You can also email us at [email protected].
Q: What file formats do you accept for artwork?
A: We prefer vector files such as .AI, .EPS, .SVG, or vector .PDF files. These formats allow us to scale your design without losing quality. If you don't have a vector file, we can sometimes work with high-resolution raster images (e.g., 300 DPI .JPG, .PNG, .PSD, .TIF) at the actual print size. Lower resolution images may incur an artwork recreation fee.
Q: Can you help me create a design or touch up my artwork?
A: Absolutely! We offer graphic design services to help bring your vision to life or prepare your existing artwork for printing. Design services are typically billed at an hourly rate of $50/hour. We'll provide a quote for design work before starting.
Q: Will I see a proof before my order is printed?
A: Yes, definitely! We will send you a digital mock-up/proof of your design on the chosen garment(s) for your approval before we begin production. We require your written approval on this proof to ensure everything is correct, including design placement, colors, and sizing. Production will not begin until we receive your approval.
Q: Can I mix and match garment styles, sizes, and colors within my order?
A: Yes, you can! As long as the design and ink colors remain the same, you can typically mix and match different garment styles, sizes, and colors to meet our minimum order quantity. If you want to change ink colors on different garments within the same order, there may be a small ink change fee per change.
Production & Delivery Questions
Q: What is your typical turnaround time?
A: Our standard production turnaround time is typically 10-14 business days from the time of final artwork approval and payment. This time does not include shipping transit time.
Q: Do you offer rush services?
A: Yes, rush services are available for an additional fee, depending on our current production schedule and your deadline. Please contact us as soon as possible if you need a rush order, and we'll do our best to accommodate you.
Q: Are there any setup fees?
A: For most screen printing orders, we do not charge separate setup fees or screen charges. Our pricing is typically all-inclusive, covering artwork setup, screens, and printing. Any additional fees (like design services, specialty inks, or rush fees) will be clearly outlined in your quote.
Q: What kind of ink to you use on the garments ?
A: Our standard ink is high-quality plastisol.
Q: Do you ship?
A: Yes, we can ship your order anywhere within the [Your Shipping Region, e.g., continental United States]. Shipping costs will be added to your final invoice and are dependent on the size and weight of your order and your location.
Q: Can I pick up my order?
A: Yes, local pick-up is available. Please contact us to schedule a pick-up time with us once your order is complete.
Payment & Policies
Q: What are your payment terms?
A: We typically require 100% payment upfront to begin production on your order. For larger orders, we may offer a 50% deposit to start, with the remaining balance due upon completion before shipping or pick-up. We accept major credit cards, company checks, Paypal, Venmo, Cash APP and Zelle. Please Contact us if you need a different payment method then what is offered in the shopping cart.
Q: What is your return policy?
A: Due to the custom nature of our products, all sales are final. We do not accept returns or offer exchanges on custom-printed items once they have been produced and delivered. Please refer to our Return Policy for full details. We encourage you to carefully review your proof and confirm all order details before approval.
Q: What if there's an error with my order?
A: We strive for perfection, but if there's a verifiable error on our part (e.g., misprint, damage from production), please contact us within 7 business days of receiving your order. We will review the issue and work with you to find a satisfactory resolution, which may include a reprint or credit.